Privacy Policy



Who we are
This website ( is operated by the Chris Mitchell Foundation, a Scottish Charitable Incorporated Organisation, Scottish Charity Number SC047221, having its principal office at 43 Bogend, Bannockburn, Stirling FK7 8QB
Please note that this Privacy Policy only applies to this website and not to the websites of other organisations to which we may provide links. We are not responsible for the information notices/privacy policies, terms and conditions or practices of such third party sites and you should make your own enquiries in respect of any or each of them.

What information do we collect about you?
You can access our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website, for instance by completing the Contact Us form. By submitting your personal information, you consent to our use of the information as set out in this Privacy Policy.
Whether you are a donor, supporter, prospective client or applicant you may be asked to provide certain personal information about yourself including your name and contact details.
The information we may collect will comprise some or all of the following: your name, address, telephone number, e-mail address, IP number and post code.
We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.
When you provide us with personal information via our website we will ask for your consent to add your details to our database. By adding your details to our database you are providing your consent that we may contact you from time to time to keep you up to date with our work, including how we are campaigning to improve services, raising awareness and promoting understanding as well as our fundraising activities.

How do we use your information?
We use your information in the ways set out below.
• We use your personal information to give you the information, support, services, or products you request from us.
• We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised service.
• We use your information for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies.
• If you have consented to us adding your details to our database we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, training sessions, volunteering and fundraising activities.
• We use your personal information to claim Gift Aid on your donations.
• We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.

We will treat your contact with us as confidential unless there is a risk of serious harm or abuse to you or someone else. In this instance, we may have to pass this information onto a third party such as the emergency services.
If you provide us with any sensitive personal information by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Sharing your information
We will never pass your details on to any third parties for marketing or sales purposes.
There may be occasions where your details are used by companies or organisations that are providing services on our behalf, such as processing donations or the delivery of training. For example, when you make an online donation via MyDonate, you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place. Likewise, if you book a training course through us it may be necessary to pass your details to the training course provider, Positive Mental Health Scotland and the SPFL Trust for administration purposes, or such other provider if they are delivering the training on our behalf.

How long will you keep my personal data?
If you consent to us to doing so, your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data the retention period of which has expired and/or when the need to continue holding such data is no longer necessary.

Can I opt out?
If you have consented that we may add your details to our database so you can receive communications from us and you change your mind later you can remove your consent at any time by e-mail to or by letter to the Chris Mitchell Foundation, 43 Bogend, Bannockburn, Stirling FK7 8QB

Access to and rectification or erasure of personal data
You have the right to access, rectify or request erasure or restriction of processing of any information we have collected, at any time, subject to the prevailing Data Protection legislation in force at that time. If you would like to do so, or if you have any other queries about this policy, please write to the Chris Mitchell Foundation, 43 Bogend, Bannockburn, Stirling FK7 8QB or e-mail
We will provide any information in a structured, commonly used and machine readable form.

Transmission of Data Overseas
We will not transfer your Personal Data to a country outside the European Economic Area without your prior consent and without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country.

Internet and Data Storage
The Internet is inherently insecure. Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk

What security will exist?
We are committed to protecting the privacy of your personal information. We use appropriate standards of technology and operational security to protect personal information including a Secure Server and network firewall connection.  Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

What if I have a complaint?
If you have a complaint please write to the Chris Mitchell Foundation, 43 Bogend, Bannockburn, Stirling FK7 8QB or e-mail
If you are not satisfied with how your complaint has been handled then you can raise a concern with The Office of the Scottish Charity Regulator, by following this link